Shipping policy

Shipping & Handling:

 After placing an order you will receive an email confirming that we have received your order.

Please allow up to 3 days handling time before your order is processed, packaged and shipped.  Special conditions may apply during statutory holidays in Canada.

We provide the following shipping and pickup options for orders placed in Canada.

Local Pick-Up - Free
In-store or curbside pickup can be chosen by anyone, however if you do not live in the immediate area of our showroom and/or will not be in the area within 30 days of placing your order, you should choose a separate option.  Please contact us at elements.gca@gmail to inform us of any circumstances that may prevent you from picking up and we can arrange alternate shipping methods for your order.

Domestic Shipping - Alberta - Varies based on total purchase amount before tax (+Applicable Taxes)
Elements utilizes Canada Post - Expedited Parcel services for all domestic shipping.  This service includes tracking.
Once we have fulfilled your order and created a shipping label you will receive a notification via email.  The email will allow you to check the status of your order, including the ability to check the tracking number for your package.
Please allow up to 2 days for your package to be dropped off at the post office after you receive the fulfillment notification.
Domestic Shipping - Rest of Canada - Varies based on total purchase amount before tax (+Applicable Taxes)
Elements utilizes Canada Post - Expedited Parcel services for all domestic shipping.  This service includes tracking.
Once we have fulfilled your order and created a shipping label you will receive a notification via email.  The email will allow you to check the status of your order, including the ability to check the tracking number for your package.
Please allow up to 2 days for your package to be dropped off at the post office after you receive the fulfillment notification.
International Shipping - Calculated at Checkout
Elements utilizes Canada Post - International Parcel Services for all international shipping.  
When you go to checkout you will be given options for shipping based on your location, as Canada Post provides different services for different countries.  Each choice will be accompanied by a price that will be added to the total sum of your order once it is selected. 
This price is based on the total shipping weight of the products you have chosen.  This weight is either the dimensional weight or the physical weight, whichever is higher (as is the standard in shipping services).
Once we have fulfilled your order and created a shipping label you will receive a notification via email.  The email will allow you to check the status of your order, including the ability to check the tracking number for your package.
Please allow up to 2 days for your package to be dropped off at the post office after you receive the fulfillment notification.
Pricing

All shipping costs are subject to change without notice.  If there is discrepancy between the rates noted here and the rates calculated at the time of checkout, the rates on the checkout will be taken as true.  Please contact us if there is a discrepancy and we will do our best to resolve without incident.

Claims

Elements uses Canada Post to ship the product and shipping times may vary. We always choose methods that include tracking and we will provide that for you after the product is shipped via your order status page. If your product does not arrive in a timely manner please contact us so we can try to resolve with the carrier and determine where your package is.

Right of refusal:

Elements retains the right to refuse a local delivery or local pickup for any reason and will communicate that to you before refunding your order and offering you regular shipping.  We also retain the right to remove these methods of shipping from our available methods at any time without notice.