Taxes & Shipping Policy

Taxes:

Please take your province/territory GST/HST into account when making a purchase.  These amounts will be calculated during the checkout process as well for your review before committing to a purchase. 

 

Claims regarding tax will only be approved if Elements wrongly calculated the amount for the shipping address provided.  Please refer to the refund/return policy for more info on submitting a claim.

For international customers, tax will not be applied to the purchase.

 

Shipping & Handling:

 

 After placing an order you will receive an email confirming that we have received your order.

 

Please allow up to 3 days handling time before your order is processed, packaged and shipped.  Special conditions may apply during statutory holidays in Canada.

 

We provide the following shipping and pickup options for orders placed in Canada.

 

Local Pick-Up - Free
 
In-store or curbside pickup can be chosen by anyone, however if you do not live in the immediate area of our showroom and/or will not be in the area within 30 days of placing your order, you should choose a separate option. 
 
Please contact us at elements.gca@gmail to inform us of any circumstances that may prevent you from picking up and we can arrange alternate shipping methods for your order
Domestic Shipping - Canada Post Expedited Parcel services for all domestic shipping.  This service includes tracking.
Once we have fulfilled your order and created a shipping label you will receive a notification via email.  The email will allow you to check the status of your order, including the ability to check the tracking number for your package.
Please allow up to 2 days for your package to be dropped off at the post office after you receive the fulfillment notification.  Shipment can take up to 14 days to arrive.
Pricing
 

All shipping costs are subject to change without notice.  If there is discrepancy between the rates noted here and the rates calculated at the time of checkout, the rates on the checkout will be taken as true.  Please contact us if there is a discrepancy and we will do our best to resolve without incident.

 

Claims

 

Elements uses Canada Post to ship the product and shipping times may vary. We always choose methods that include tracking and we will provide that for you after the product is shipped via your order status page. If your product does not arrive in a timely manner please contact us so we can try to resolve with the carrier and determine where your package is.

 

Right of refusal:

 

Elements retains the right to refuse a local delivery or local pickup for any reason and will communicate that to you before refunding your order and offering you regular shipping.  We also retain the right to remove these methods of shipping from our available methods at any time without notice.