Taxes & Shipping Policy
Please take your province/territory GST/HST into account when making a purchase. These amounts will be calculated during the checkout process as well for your review before committing to a purchase.
Claims regarding tax will only be approved if Elements wrongly calculated the amount for the shipping address provided. Please refer to the refund/return policy for more info on submitting a claim.
For international customers, tax will not be applied to the purchase.
Shipping & Handling:
After placing an order you will receive an email confirming that we have received your order.
Please allow up to 3 days handling time before your order is processed, packaged and shipped. Special conditions may apply during statutory holidays in Canada.
We provide the following shipping and pickup options for orders placed in Canada.
All shipping costs are subject to change without notice. If there is discrepancy between the rates noted here and the rates calculated at the time of checkout, the rates on the checkout will be taken as true. Please contact us if there is a discrepancy and we will do our best to resolve without incident.
Elements uses Canada Post to ship the product and shipping times may vary. We always choose methods that include tracking and we will provide that for you after the product is shipped via your order status page. If your product does not arrive in a timely manner please contact us so we can try to resolve with the carrier and determine where your package is.
Right of refusal:
Elements retains the right to refuse a local delivery or local pickup for any reason and will communicate that to you before refunding your order and offering you regular shipping. We also retain the right to remove these methods of shipping from our available methods at any time without notice.